Please note that warranty information for specific products is clearly stated on our website, invoice, or provided in the form of a separate warranty card with varying time periods. Kindly be aware that our Replacement warranty is applicable only once for a particular product. If the same or other issues occur after the initial replacement, it will be covered under our service warranty. In other words, the replacement warranty is valid for a single occurrence, and we are unable to provide multiple replacements.
To simplify the process of obtaining a replacement, please follow these steps if you encounter any of the following issues:
- Manufacturing fault
- Device-related power failure (Please note that accessories such as remotes, keyboards, lights, batteries, etc., are not covered under warranty.)
- Product not functioning as intended
If a product is sold with a Replacement warranty, it means you may receive a new product after it has undergone inspection and qualifies for replacement. However, there are several reasons why a product may be rejected or deemed ineligible for replacement. Here are a few examples:
- Physical damage
- Burn or similar damage
- Warranty void stickers
- Abnormal usage or exposure to unsuitable environments
- Once an item has been replaced, it is not eligible for further warranty claims
In situations where we do not have sufficient stock to provide a prompt replacement, it may take longer to receive the product as a replacement. If the product is unavailable with no foreseeable restocking possibility, we may offer a service warranty instead.
Please familiarize yourself with the above replacement policy. The rewritten version maintains all the original information while keeping the word length the same or shorter.